myki (new window) is Victoria’s smartcard ticketing system, now operating on all public transport in metropolitan Melbourne and on many regional bus services.
Where to Use myki
myki currently operates on
- Trains, trams and buses in Melbourne in Zones 1 and 2
- V/Line services to Melton and Sunbury
It also operates on town buses in
- Bellarine Peninsula
as well as Latrobe Valley intertown buses.
Other V/Line services between major regional towns and Melbourne will start using myki in the near future. For more information about myki outside Melbourne, check out the Public Transport Victoria regional town bus ticketing page (new window).
How to Use myki
The reusable smartcard is easy to use. Simply top up before your journey and then touch on and touch off at a myki reader as you travel. The main thing to remember about myki is the three Ts:
1. Top Up
Before your journey, make sure you have enough money to cover your travel. You can top up at the myki machines stationed at every train station on the metropolitan service.
Note: Machines are not available on trams or buses, so you have to make sure you have enough myki funds for your journey.
2. Touch On
At the beginning of your journey, you must use you myki to touch on at the readers (or the green and blue boxes) located at the entrance or exit of train stations, and at the doors of trams and buses.
3. Touch Off
Touch off at the reader the end of your journey and the system will automatically calculate the lowest fare, based on how far you’ve travelled.
If you’re travelling on a tram in Melbourne within Zone 1 you don’t have to touch off. The system will charge you a standard 2 hour fare next time you touch on so don’t stress if you forget.
Where to Buy and Top Up mkyi
You can order your new myki, register it and top it up whenever you like online at Public Transport Victoria's mkyi page (new window) or over the phone by calling 1800 800 007.
As well as the above, at the moment you can also purchase and top-up a myki at
- Premium railway stations that include myki ticket offices
- The PTV Hub at Southern Cross Station
- All metropolitan train stations and some accessible tram stops and bus interchanges (full fare card sales only)
or from over 800 retail outlets, including
- 7Eleven stores in Melbourne
- Selected Australia Post outlets in regional Victoria
For a full list of places to buy a mkyi, check out the list of myki retail outlets (new window)
Once myki is fully introduced you will also be able to buy and top-up your myki at tram platforms and bus interchanges.
How Much Does myki Cost?
Full fare myki smartcards cost $6.00 while concession/child/senior myki smartcards cost $3.00.
Once you've bought your smartcard you'll need to top it up in order to start using it. You can top up as little as $1, but if you don't have enough money on your myki to cover your fare, you risk being fined for travelling without a ticket.
Note that if you top up online or over the phone, the minimum amount is $10.
For a full list of current metropolitan public transport fares, check out Public Transport Victoria's Fares page (new window).
There are two ways to pay for travel using a myki smartcard: mkyi pass and myki money. Both kinds of payment are handled by your myki card.
- myki pass is like a monthly or yearly ticket, but it has more options. You decide which zone(s) you will travel in and how many days you want to travel for, seven days or anywhere between 28 and 365.
- myki money basically means pay-as-you-go. You top up your smartcard with money (e.g. $20) and when you touch on and off, the system gives you the best fare for your trip.
If you use myki money you must remember to touch on and off to get the best fare for your trip. The system calculates the fare depending on where they travelled, with caps on daily full fares.
If you don’t touch off at the end of your trip, the system doesn’t know where you have travelled to and has to charge a default fare. This may be more than you needed to pay, so to ensure you always get the best fare touch on and touch off every time your travel.
If you are a student, you can also get a concession fare. To do so, you must be in possession of at Victorian Public Transport Student Concession card (VPT Card). You can apply for one through Public Transport Victoria (new window).
Register and Protect your myki
If you want to, you can register your myki to view your account if you want to. You can register when you buy your myki, or at a later date.
Registering your myki is a good idea because if your myki is lost or stolen, once you report it your balance will be protected and you will not lose any money.
Once registered you can also set up automatic top-ups, so if your balance falls below a certain amount (e.g. $10) it’s automatically topped up by direct debit from your bank account.
Visit the Public Transport Victoria website to find out more about myki registration (new window).
Visitors to Melbourne and Victoria
International and interstate visitors coming to Victoria can buy a myki Visitor Pack to travel on Melbourne’s public transport network.
The myki Visitor Pack (new window) contains:
- A myki card with enough value for one day’s travel in Melbourne in Zone 1 (this includes the entire tram network)
- Discounts to various Melbourne attractions
- A map of Melbourne's tram system
- Instructions for use
Making a Complaint
If you're not happy about something to do with public transport in Victoria, you can provide feedback to PTV using their online feedback form (new window) or by writing to them at
Public Transport Victoria
PO Box 4724
Melbourne Victoria 3001
If you are unhappy with the response you receive, you can also discuss matters with the Public Transport Ombudsman (new window), the a not for profit, independent organisation for the resolution of complaints about public transport in Victoria.
More InformationFor more information about myki visit www.myki.com.au (new window) or call 1800 800 007.
Public Transport Victoria
Public Transport Ombudsman