myki

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myki (new window) is Victoria’s smartcard ticketing system. It operates on all public transport in metropolitan Melbourne, on V/Line trains, and on many regional town bus services.

Topics on this page include:

> Where to use myki
> How to use myki
> Where to buy and top-up myki
> How much does myki cost?
> How to register your myki
> Myki fines
> Making a complaint

Where to use myki

If you're using public transport in Melbourne you need to use myki. The only exceptions to this are the Free Tram Zone in the Melbourne CBD (new window) or the free City Circle tourist trams (new window).

If you're using public transport in the rest of Victoria, depending on where you're travelling you may either need to use myki or other kinds of tickets. 

myki tickets are required for travel on the following V/Line services: 

  • Geelong
  • Ballarat
  • Bendigo
  • Traralgon
  • Seymour

Other services in Victoria may use paper tickets. For more about whether or not you need to use myki when travelling outside of Melbourne, visit the V/Line Ticketing & myki page (new window).

myki is also in use on some regional and rural Victorian town bus services. For full information about which local buses use myki, visit the Public Transport Victoria regional town bus ticketing page (new window).

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How to use myki

myki's reusable smartcard is easy to use. You top up your money before your journey, then touch on and touch off at a myki reader as you travel. The main thing to remember about myki is "the three Ts":

1. Top up

Before your journey, make sure you have enough money to cover your travel. Places you can top up include:

  • myki machines at train stations and tram stops
  • 7-Eleven stores in Melbourne
  • PTV Hubs (new window)
  • online

Note: Machines are not available on trams or buses, so you have to make sure you have enough myki funds for your journey.

For a full list of places you can top up, check out the PTV website's Top up a myki page (new window).

2. Touch on

At the beginning of your journey, you must use you myki to touch on at the readers (or the green and blue boxes) located at the entrance or exit of train stations, and at the doors of trams and buses.

Note that you don't need to touch on if you're using a tram in the Free Tram Zone in the Melbourne CBD. 

3. Touch off

Touch off at the reader the end of your journey and the system will automatically calculate the lowest fare, based on how far you’ve travelled.

If you’re travelling on a tram in Melbourne within Zone 1 you don’t have to touch off. The system will charge you a standard 2 hour fare next time you touch on, so don’t stress if you forget.

You also don't have to touch off if you're only travelling on a tram in the Free Tram Zone in the Melbourne CBD.

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Where to buy and top up mkyi

You can order your new myki, register it and top it up whenever you like online at Public Transport Victoria's mkyi page (new window) or over the phone by calling 1800 800 007.

As well as the above, at the moment you can also purchase and top-up a myki at

  • Premium railway stations that include myki ticket offices
  • PTV Hubs (new window)
  • All metropolitan train stations and some accessible tram stops and bus interchanges (full fare card sales only)

or from over 800 retail outlets, including:

  • 7-Eleven stores in Melbourne
  • Selected Australia Post outlets in regional Victoria

For a full list of places to buy a mkyi, check out the list of myki retail outlets (new window).

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How much does myki cost?

Full fare myki smartcards cost $6.00. Concession/child/senior myki smartcards cost $3.00.

Once you've bought your myki smartcard you'll need to top it up in order to start using it. You can top up as little as $1, but if you don't have enough money on your myki to cover your fare, you risk being fined for travelling without a ticket. For more about fines, see "myki fines", below

Note that if you top up online or over the phone, the minimum amount is $10. Some myki machines also do not give change, so it's a good idea to check before you put any cash into one.

For a full list of current metropolitan public transport fares, check out Public Transport Victoria's Ticketing page (new window). For a list of regional public transport fares, visit V/Line's Fares and refunds page (new window).

The difference between myki passes and myki money 

There are two ways to pay for travel using a myki smartcard: mkyi pass and myki money. Both kinds of payment are handled by your myki card.

  • myki pass is like a monthly or yearly ticket, but it has more options. You decide which zone(s) you will travel in and how many days you want to travel for, seven days or anywhere between 28 and 365.
  • myki money basically means pay-as-you-go. You top up your smartcard with money (for example, $20) and when you touch on and off, the system gives you the best fare for your trip.

If you use myki money you must remember to touch on and off to get the best fare for your trip. If you don’t touch off at the end of your trip, the system doesn’t know where you have travelled to and has to charge a default fare. This may be more than you needed to pay, so to make you always get the best fare, touch on and touch off every time you travel.

Student concessions

If you're a student you can get a concession fare. To do so, you have to have a Victorian Public Transport Student Concession card (VPT Card).

Application forms are available on the School students (new window) and Tertiary students (new window) pages of the Public Transport Victoria website.

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Register and protect your myki

You can register your myki to view your account if you want to. You can register either when you buy your myki, or at a later date.

Registering is a good idea because if your myki is lost or stolen you can report it so that your balance can be frozen. Any money or pass on your card will be protected. Your myki money or pass can then be transferred to a new smartcard.

Registration also lets you set up automatic top-ups, so if your balance falls below a certain amount (for example, $10) your myki is automatically topped up by direct debit from your bank account.

Visit the Public Transport Victoria website to find out more about myki registration (new window).

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Myki fines 

Public Transport Victoria employs staff called "authorised officers" to inspect tickets on the public transport system.

Authorised officers have the power to:

  • Inspect your tickets and concession cards
  • Detain you until the police arrive 
  • Issue on-the-spot fines (Melbourne only)

PTV's Authorised Officers page (new window) has information about authorised officers, including their powers and the code of conduct they have to follow. 

When dealing with an authorised officer it's important that you understand your rights so they can't make you do anything you're not legally required to do. The Myki Fines website (new window) has a step-by-step guide for dealing with authorised officers and understanding your rights when it comes to fines. 

If an authorised officer offers you an on-the-spot fine you don't have to accept it. You're allowed to ask to have the fine mailed to you instead. On-the-spot fines are cheaper, but if you pay straight away you won't be able to dispute the fine later. Fines that are mailed to you are more expensive, but you can dispute them and may not be required to pay them (if you are not in the wrong). 

Note that on-the-spot fines are being phased out. By January 1 2017 authorised officers will no longer have the power to issue on-the-spot fines.

 

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Making a complaint

If you're not happy about something to do with public transport in Victoria, you can provide feedback to PTV using their online feedback form (new window) or by writing to them at

Customer Relations
Public Transport Victoria
PO Box 4724
Melbourne Victoria 3001

If you are unhappy with the response you receive, you can also discuss matters with the Public Transport Ombudsman (new window), a not-for-profit, independent organisation that works to resolve complaints about public transport in Victoria.

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